Our Guarantee
All Totchop® knives are backed by a Lifetime Guarantee. Whether you bought them yourself or received them as a gift, we're proud to stand behind every knife we make. Your knife is built to handle everyday kitchen adventures, big and small, for years to come.
Welcome to the Totchop family! We’re glad you’re here, and we’ve got your back.
Lifetime Warranty:
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"Lifetime" refers to the expected functional life of the knife under normal use. Totchop knives are warranted against defects in materials and workmanship for 10 years from the date of purchase.
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We will repair or replace, at our discretion, any defective Totchop knife.
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This warranty does not cover normal wear, misuse, or product modifications.
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Totchop knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers and, therefore, knives used for such purposes are void of warranty.
What is Not Covered by Warranty:
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Sharpening is not covered under warranty.
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Degradation of handle material from exposure to extreme temperatures, UV light, or harsh chemicals.
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Rust is not covered under warranty. Knives should be kept clean and dry to help prevent rust from developing. Leaving wet knives in dishwashers can lead to rust, even on stainless steel.
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Lost or Stolen Knives. This includes any knives lost in natural or man-made disasters.
To begin your warranty claim or need help, send your name, issue, and order number (if available) to support@totchop.com.
Shipping and Packaging Instructions
- Prepare Your Knife for Shipment - Clean any food or debris from your knife. Knives received in unsanitary conditions will not be eligible for replacement.
- Package Your Knife Securely - Wrap the knife tightly inside a shipping box to ensure the knife cannot move or shift inside the package. Do not use padded envelopes, regular paper envelopes, or popcorn foam.
- Send Your Package to: